Frequently asked questions (FAQ)
Got a question? You’ve come to the right place. Get answers to the most common questions about our discovery services. If you still have questions after reviewing the list of FAQ’s, drop us a note at firstname.lastname@example.org
1. Having trouble with my shipping address?
Choose & click the website link as below base on delivery countries. You can enter the first line of your street address, city, and state, and they will return the standard zip code and correct entry of your city, state, zip combination.
https://www.canadapost.ca/cpc/en (Canada customer)
https://tools.usps.com/go/ZipLookupAction_input (US Customer)
2. How can I find the status of my order?
You can find the status of a particular order and view your order history on the order status tracking page.
3. Will you send me tracking information once my products have shipped?
You will receive two emails from us. The first email will confirm that your order was received. The second will notify you when an item in your order has shipped, including tracking information. Please be sure to add email@example.com to your Contacts so that these emails do not end up in your Spam folder.
If you have not received confirmation, please email us at firstname.lastname@example.org
4. Why is my order late?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
-Your order was shipped during our sales and promotions season.
-You ordered more than one product.
-Your order was placed during Canada public holiday or a local public holiday.
-There were unpredictable circumstances beyond our control.
5. Having trouble with my credit card information for my online order?
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, leave us a message as below or contact your financial institution for further assistance.
6. How do I know when an item will be restocked online or stocked in stores?
If the product says "coming soon" or "temporarily out of stock," come visit us again.
7. Can I get a notification when a product is back in stock?
Yes, you can. If the product you want was on the Online Shop but it is no longer available, you can request to be notified when the product is back in stock.
To make the request, go to the "contact us" page and email us the brand name & quantity of the products you wish to order. We’ll send you an email when the product is back in stock, although please note that the email is not a product reservation. We will do our best to restocking them and notify you, but sometimes it’s not possible. If the product doesn’t come available within a 30 days period we will cancel the notification request.